InitialUserMessage: First message typed by the user. Entries are sorted by this column in descending order. StartDateTime: Time at which the session started. SessionID: A unique identifier per session. The downloaded file contains the following information: Select each row to download the session transcripts for the specified time frame. If your bot had a high number of sessions, they'll be broken down into multiple rows. In the navigation menu, select Analytics. TopicId: The unique identifier of the last authored topic triggered in the session SessionOutcome: The outcome of the session (Resolved, Escalated, Abandoned, Unengaged) īot says doesn't include the options presented to the user. TopicName: The name of the last authored topic that was triggered in the sessionĬhatTranscript: The transcript of the session in the format User says: Bot says: įor example: User says: store hours Bot says: Which store are you asking about? User says: Bellevue Bot says: Bellevue store is open from 10am to 7pm every day. InitialUserMessage: The first message the user typed StartDateTime: The time the session started (by default, sessions are sorted by this column in descending order) SessionID: The session's unique identifier The session transcript is a comma-separated values (CSV) file that contains the following information: The file is saved to your browser's default download location. If your bot has many sessions, they're displayed in multiple rows. In the Power Virtual Agents navigation menu, select Analytics. Learn more about what you can do with Power Virtual Agents.See Work with conversation transcripts for more details and tips. You can also download and view conversation transcripts in the Power Apps portal. By default, you can download up to seven days of bot chat transcript sessions from the past 30 days directly from the Power Virtual Agents portal.
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